Privacy Policy

Effective date: 14 August 2025

This page outlines our policies on the collection, use, and disclosure of personal data when you use our services, along with the options available to you regarding that data. The Privacy Policy for Esskay Accountants has been thoughtfully prepared to clearly explain how we collect, use, safeguard, and manage your personal information.

We use your data to provide and improve our services. By using our website and services, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used here have the same meanings as in our Terms and Conditions, accessible from Website.

1. Types of Personal Information Collected

We collect personal information you provide when:

• Contacting us via forms, email, phone, or in person;
• Engaging our accounting, payroll, tax, or advisory services;
• Subscribing to newsletters or marketing communications;
• Attending our webinars, events, or participating in surveys.

This information may include:

• Name, job title, organisation;
• Contact details—email, postal address, phone;
• Financial, payroll, tax, and business data;
• Website usage data—IP address, cookies, browser and device info.

2. Purposes for Collection & Legal Basis

We collect and use personal information for:

• Providing and improving our services;
• Communicating with clients and responding to enquiries;
• Processing transactions and managing accounts;
• Marketing and business development (with consent);
• Complying with legal, tax, and regulatory obligations.

Your information is processed lawfully under one or more of:

• Your consent;
• Performance of a contract;
• Compliance with legal obligations;
• Our legitimate interests, balanced with your rights.

3. Disclosure of Personal Information

We may share personal information with:

• Third-party service providers (e.g., for IT, payroll, accounting supports);
• Regulators, law enforcement, or courts as required by law;
• Prospective buyers if our business (or part of it) is sold;
• To any other entity with your consent.

If we transfer personal information overseas, we ensure equivalent protections in place.

4. Cookies & Tracking Technologies

We use cookies and similar tools to analyse website performance, personalise your experience, and support marketing efforts. You may disable cookies through your browser settings, but this could affect website functionality.

5. Data Security & Retention

We implement technical and organisational safeguards to protect your information from unauthorised access, alteration, or loss. We retain your data only as necessary to fulfil the purposes outlined or to comply with legal requirements, typically:

• Accounting and tax records: up to 7 years (as per NZ law);
• Marketing contacts: until consent is withdrawn;
• Other client data: for as long as needed to support ongoing services.

6. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access and request correction of your information;
• Request deletion when it's no longer required;
• Object to processing or withdraw consent;
• Lodge a complaint with the Privacy Commissioner.

To exercise your rights, contact us at the details below. We will respond within 20 working days as required by law.

7. Marketing Communications

You may receive marketing emails from us if you consent. You can unsubscribe at any time by using the link in the email or contacting us directly. After opting out, we will no longer send marketing communications.

8. Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. The “Effective date” at the top will be updated accordingly. Continued use of our services after changes signifies your acceptance.

9. Contact Us

If you have questions, wish to exercise your rights, or want to make a complaint, please contact:

Esskay Accountants
Email: info@esskayaccountants.co.nz
Phone: (+64) 22 502 8218